Kimberly (kimberly_a) wrote,

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DirecTV: Kill! Kill! Kill!

Okay. So I mentioned in some previous entries that a couple years ago we had changed from Comcast (cable tv provider) to DirecTV (satellite tv provider -- notice that link goes to a page of complaints about the company, rather than to the company's official website), because Comcast had annoyed us in various ways, mostly regarding their customer service. Well, it turned out that DirecTV sucked much much more, mostly regarding their actual product. The satellite reception sometimes sucked tremendously (such that tv episodes were simply unwatchable), the DVR sometimes randomly didn't record things it had been programmed to record, the DVR's UI was terribly inconvenient to use, and the remote to control the DVR had buttons -- fairly crucial buttons, like Fast Forward -- that simply stopped working after a year or so.

So about two weeks ago (July 7 or 8), we cancelled our DirecTV service, after verifying that our Comcast was up and running again. The salesperson I spoke to (I suppose he doesn't consider himself to have that job title, but given his behavior I wouldn't know what else to call him.), when I cancelled our service, kept me on the phone for maybe an extra 10 minutes with his attempts to coax, cajole, beg, plead, and otherwise convince me to stay with DirecTV. Eventually, after verifying that the service cancellation had been processed, I hung up on him in the middle of a telemarketer-type spiel.

And it's funny that I should use the word "telemarketer," because in the two weeks (or so) since we cancelled the service, DirecTV representatives have phoned us pretty much every day (including weekends) to continue with the whole coaxing, cajoling, begging, pleading thing. We have told them repeatedly, and in no uncertain terms, that we are not interested, and that they should remove us from their phone list, and I have even twice pointed out to them that it is illegal for them to keep calling us after we have made this request, and that they are breaking the law at that very moment, simply by causing our phone to ring ... and yet they continue to call.

I mostly don't answer the phone lately when it rings -- no matter what time of day or evening -- because I know the chances are very very good that it will be those fuckers from DirecTV. I hear that horrid sound -- BRRRRIIIIING! BRRRRIIIIING! -- and I think, "Those goddamn fucking DirecTV people!" It's like they've ruined the entire concept of telephones for me!

Tonight, after our gazillionth telephonic harassment by a desperate DirecTV (around 8:30 at night), Shannon decided to file a complaint about them with the Better Business Bureau.

In short: DirecTV sucks. Argh! We suffered through your damn service for 2 years, you bastards, and we thought you were out of our lives! Leave us alone!
Tags: annoying people, directv, tv

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